Shipping policy

SHIPPING POLICY

At Stathe, we take pride in delivering your garments with the same care and attention to detail that goes into crafting them.

ORDER PROCESSING

Orders are processed and leave our warehouse within 48 hours of being placed, excluding weekends and holidays.

You will receive an email confirmation with tracking information once your order has shipped.

DOMESTIC SHIPPING (UNITED STATES)

Ground shipping within the United States is complimentary on all orders, with no minimum. Expedited delivery speeds, from second day to next business day, are offered at checkout and are charged at carrier rates. Available methods and transit times are shown for your address before you complete your order.

INTERNATIONAL SHIPPING

Stathe ships to many international locations. International shipping is calculated at checkout based on your destination, and prices are shown in your local currency where available.

For many destinations, duties and import taxes are calculated and included in your total at checkout, with nothing further to pay on arrival. Where they cannot be collected in advance, applicable duties or import taxes are determined by the destination country and may be due upon import or delivery. Your checkout total shows which applies to your order before you complete it.

International orders may take longer to arrive depending on the destination and local customs processing times. Stathe is not responsible for delays caused by customs processing.

If you have any questions about duties or taxes on your order, please contact us at orders@stathe.com.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

If you have not received tracking information within 3 business days of placing your order, please contact us.

SHIPPING ADDRESS

Please ensure your shipping address is correct at the time of checkout. Stathe is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address after placing an order, please contact us as soon as possible at orders@stathe.com.

LOST OR DELAYED PACKAGES

If your package appears lost or has not arrived within the expected delivery timeframe, please contact us at orders@stathe.com and we will work with the carrier to resolve the issue.

RETURNS & EXCHANGES

For information about our return and exchange process, please visit our Refund Policy. Return requests must be submitted within 14 days of receiving your shipment. Return shipping labels are provided for orders delivered within the United States. International customers arrange and cover their return shipping.

CONTACT US

If you have any questions about shipping, please reach out to us:

Email: orders@stathe.com
Address: 7 Turtle Walk, Key Biscayne, Florida 33149, United States